Refund and Returns Policy

You have 14 days from the day the unit arrives to decide it is not for you. Email us inside that window and we will send you a prepaid return label, so the return costs you nothing.

You do not need to give a reason. Telling us why is useful, but it is not a condition.

Send back the unit and everything that came with it, including the magazine, the pouch and any spares.

Pack it so it survives the trip, ideally in the box it arrived in. Handling it to see whether you want to keep it is expected and fine. Shooting it for a fortnight is not, and we may reduce a refund to reflect real damage or wear beyond that.

Your refund is issued within five business days of the unit arriving back with us. It goes to the payment method used for the order.

How quickly the money then appears in your account is down to your bank or card issuer and is outside our control. If it has not shown up a week after we tell you the refund is issued, email us and we will send you the reference.

The VANTA V10 is a pre-order, so there is a window between paying and dispatch. You can cancel at any point in that window for a full refund, no return needed.

Email us with your order number and we will cancel it and refund it. Once the unit has shipped, use the 14 day return above instead.

If your unit is damaged on the way to you, we replace it outright. You are not paying for that and you are not waiting on a claim.

Email us with photographs of the unit and of the packaging it arrived in, ideally before you throw the packaging away. Tell us as soon as you can after it arrives.

If you have been sent the wrong magazine or ammunition option, tell us and we will correct it at our cost.

Do not send anything back until we have replied, because we will usually send you a label and instructions first.

Stop using it. If the fork, the roller bearings, the magazine or any fastener is loose, rough or damaged, do not shoot it again until it has been checked.

Email us with photographs and a description of what you noticed and when. We will tell you what happens next.

Some countries and regions restrict items of this kind. If we find we cannot ship legally to your address, we will tell you and refund the order in full.

Checking the rules that apply where you live is your responsibility and it has to happen before you order, but you will not be left out of pocket if we get it wrong.

Email hello@magvoltlab.com with your order number and one line on what you want to do.

We will reply with a prepaid label and the return address. Do not post anything back before you have that label, because we cannot track parcels we are not expecting.