Terms of service

The terms that apply when you use this site and when you place an order. Written to be read once, in plain language.

01. Who you are buying from

This store is MagVolt Lab, at magvoltlab.com. MagVolt is a design and engineering brand that makes precision metal objects. The VANTA V10 is Release 001.

The way to reach us about anything on this page is hello@magvoltlab.com. A person reads every message.

02. What these terms cover

These terms apply when you browse this site and when you place an order. By ordering, you accept them.

They are written to be read alongside the Privacy Policy, the Shipping Policy and the Return and Refund Policy. Where one of those covers a subject in more detail, that document is the one to follow.

03. Placing an order

An order is placed at checkout and confirmed by email. Until it has been dispatched you can change the options or the delivery address, or cancel it for a full refund, by emailing us with your order number.

Once it has been dispatched, the 7 day return in our Return and Refund Policy applies instead, or 14 days if you are ordering from the European Union or the United Kingdom. If anything about your order changes, we tell you by email before it passes rather than after.

04. Prices and currency

Prices are set in US dollars. Some regions are shown a converted local price, and the currency you will be charged in is confirmed at checkout.

Exchange rates move, so the same unit can cost slightly different amounts on different days. Shipping is free and import duties are covered by us, so the total shown at checkout is the total you pay.

05. Payment

Payment is taken at checkout by the payment providers connected to this store. Your card details are entered on their systems, not ours. We do not see or store your full card number.

Your order is confirmed once payment has been authorised and you have an order confirmation email.

06. When we may cancel an order

We may cancel an order and refund it in full if we cannot legally ship to your address, if we believe the order was placed by someone under the minimum age, if the order is flagged as fraudulent, or if a price or specification was published in error.

If we cancel, we tell you why and we refund the whole amount. We do not part ship or substitute a different unit without asking you first.

07. Age requirement

You must be 18 or older to order, and older if the law where you live sets a higher minimum. Placing an order is your confirmation that you meet that requirement.

08. Using the product, and your local law

This is a sporting instrument for target use, not a toy and not a defensive tool. Using it safely is your responsibility. Wear eye protection, shoot into a proper backstop, never aim at a person or an animal, and keep the unit and the ammunition away from children.

Some countries, states and cities restrict items of this kind. Checking the rules that apply at your address is your responsibility and it has to happen before you order. We cannot advise you on your local law.

09. The content on this site

The text, photographs, drawings and product design published on this site are ours. You are welcome to link to any page here and to share it.

Please ask first before republishing our photographs or copy commercially, or presenting our product as your own.

10. Accuracy of what we publish

We check the specifications and dates we publish and we correct them when they are wrong. Photographs cannot capture every detail of a surface exactly, and surface finish can vary slightly between batches.

If something on this site turns out to be wrong in a way that matters to your order, we will tell you and you can cancel for a full refund.

11. Our responsibility to you

If we fail to meet these terms, we are responsible for loss you suffer as a foreseeable result. We are not responsible for loss that was not foreseeable, or for loss arising from use of the product outside the safety guidance above or contrary to the law where you live.

Nothing here limits or excludes any right your local consumer law gives you, including rights over goods that are faulty or not as described.

12. Changes to these terms

We may update these terms. When we do, the last updated date on this page changes. The version that applies to your order is the version published on the day you ordered. If you want a copy of that version, email us and we will send it.

13. Contacting us

For anything to do with an order, email hello@magvoltlab.com with your order number. We aim to reply within two business days.